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PodSpot is a podcast completely centred around HubSpot for the UK HubSpot community and beyond. Brought to you by UK Diamond HubSpot Partner, Karman Digital.
Episodes
Wednesday Jun 11, 2025
Wednesday Jun 11, 2025
In this episode 59 of PodSpot, we sit down with Ed Turner, Website Manager at Allica Bank, to explore how HubSpot CMS is driving smarter, faster digital growth.
Ed shares how Allica Bank built a standout digital experience for established businesses often overlooked by traditional lenders and increased conversions by 30–40% in the process.
From A/B testing to stakeholder alignment, Ed unpacks the tools, tactics, and mindset behind a high-performing website that adapts quickly and delivers real value.
If you work in digital strategy, web operations, or business transformation, this episode is packed with practical takeaways to sharpen your approach.
Key discussion points:
- 05:15 - Ed Turner's Journey to Allica Bank
- 12:33 - Website Conversion Optimisation Through AB Testing
- 17:20 - The Role of HubSpot CMS in UX
- 20:50 - Improving Website Conversion Rates Through Redesign
- 23:30 - Challenges and Triumphs in Digital Strategy
Want to learn more about RevOps and HubSpot? Visit our website: https://www.karman.digital/services/revops-services
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Tuesday Apr 22, 2025
Tuesday Apr 22, 2025
In this episode of Podspot, Jon Pittham hosts Jade Faulconbridge, founder of Attributed Marketing, to explore the transformative potential of Revenue Operations (RevOps) in professional services. Jade shares her expertise in aligning sales, marketing and client services to streamline revenue generation. The discussion covers the integration of data, technology and processes to create cohesive teams dedicated to revenue goals, emphasising the importance of aligning with the evolving needs of CFOs.
Jade highlights the complexities of implementing RevOps, noting the challenges posed by disconnected systems and misaligned definitions. Leadership buy-in is crucial for success, as the transformation requires significant commitment and can take up to 18 months to achieve. The episode dives into the current drivers of RevOps, including AI advancements and digital transformation, stressing the need for a clear vision to navigate these challenges.
Key discussion points:
- 06:04 - RevOps Alignment for Professional Services
- 17:29 - Maximising Value and Quick Wins
- 22:08 - Campaign Value and Revenue Metrics
- 28:16 - Building a Strong Revenue Operations Team
Want to learn more about RevOps and HubSpot? Visit our website: https://www.karman.digital/services/revops-services
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Thursday Feb 27, 2025
Thursday Feb 27, 2025
In this insightful episode of PodSpot, Jon Pittham welcomes Ryan Hall, founder of Friday Solved, to discuss the transformative impact of RevOps and SalesOps on modern sales strategies. With over 23 years of experience, Ryan shares his journey from aggressive sales tactics to a more relationship-focused approach. The conversation delves into the role of HubSpot in building scalable sales systems, highlighting the non-linear nature of the B2B sales journey.
Ryan and Jon explore how technology, particularly AI, is reshaping sales operations. They discuss the importance of segmenting the sales funnel and aligning tasks with individual skills, allowing businesses to maximise the potential of their sales teams. The episode also emphasises the critical role of aligning sales and marketing under unified leadership, fostering collaboration and celebrating sales successes.
Join Jon and Ryan as they uncover the power of RevOps and SalesOps in driving sales transformation and discover actionable insights to revolutionise your sales processes.
Key discussion points:
- 04:35 - Building Scalable Sales Systems
- 09:47 - Leveraging Technology and Data in Sales
- 15:20 - The Non-Linear B2B Sales Journey
- 18:42 - Enhancing Sales Efficiency with AI
- 22:53 - Aligning Sales and Marketing for Success
- 27:10 - Celebrating Sales Team Successes
Want to learn more about RevOps and HubSpot? Visit our website: https://www.karman.digital/services/revops-services
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Monday Jan 20, 2025
Monday Jan 20, 2025
In this technical deep dive, Jon Pittham is joined by HubSpot experts Jon Dean and Jaime Boardman to explore some of the most impactful HubSpot updates of 2024. This episode focuses on advanced tools like React, APIs, and webhooks, highlighting how these updates enhance customisation, speed, and overall functionality for businesses. The discussion also touches on wishlist features for 2025, with plenty of practical insights for developers and users alike.
Key discussion points:
- 9:20 - APIs and CRM Extensions
- 11:06 - Webhooks in HubSpot
- 15:04 - GraphQL for HubSpot
- 17:32 - Improved API Documentation
- 22:19 - Wishlist for 2025
Want to learn more about HubSpot? Visit our website: https://www.karman.digital/
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Wednesday Dec 11, 2024
Wednesday Dec 11, 2024
HubSpot’s relentless innovation in 2024 has brought a wave of beta features reshaping the CRM, sales, and marketing landscape for businesses. In episode 55 of PodSpot, Director, Jon Pittham sits down with some of Karman Digital’s HubSpot experts Ryan Clark (Head of HubSpot Services) and Samantha Mumby-Harrison (CRM Specialist) to explore the year’s standout updates on HubSpot in part one of a two part series.
From AI-powered breakthroughs to smarter tools for managing data, this conversation digs into the possibilities these new features unlock. How are businesses already seeing the benefits? What’s making life easier for marketers, sales teams and ops managers? And what’s next for HubSpot in 2025?
Whether you’re looking for fresh ideas to optimise your workflows or curious about the future of HubSpot, this episode is packed with practical insights and bold predictions.
Key discussion points:
- 01:46 - AI-Powered Innovation
- 06:13 - Lead Scoring Improvements
- 10:17 - Breeze Ecosystem
- 22:57 - Challenges in Feature Adoption
- 30:27 - Wishlist for 2025
Want to learn more about HubSpot? Visit our website: https://www.karman.digital/
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Thursday Nov 21, 2024
Thursday Nov 21, 2024
Migrating data into a new CRM is often more complex than anticipated. In episode 54 of PodSpot, Jon Pittham sits down with John Bohnert, a CRM Migration Specialist at HubSpot, to demystify the process. From scoping your project to ensuring data integrity, John provides a wealth of insights for businesses looking to make the move.
John explains that every migration comes with its own set of challenges, whether it’s managing vast amounts of relational data or coordinating multiple departments. He highlights the importance of prioritising essential data, noting that not every piece of information needs to make the transition. Using HubSpot’s data quality tools, businesses can address issues such as duplicates and inconsistencies after the migration, streamlining what can otherwise be a laborious process.
A standout point in the discussion is John’s take on data cleansing. Rather than investing time in perfecting data beforehand, he suggests leveraging HubSpot’s robust capabilities to clean and organise data post-migration. This not only saves time but also helps teams become more familiar with the platform’s functionality.
For businesses embarking on a CRM migration, John’s advice is clear: focus on bringing over what’s essential in a usable format and embrace the iterative nature of data management. Tune in to the full episode for more practical tips and expert insights on making your HubSpot migration a success.
Key discussion points:
- 05:30 - Common Migration Challenges
- 11:15 - Stakeholder Involvement
- 17:00 - Handling Bad Data
- 23:45 - Managing Duplicates and Relational Data
- 30:20 - Migration Process Tips
Want to learn more about HubSpot? Visit our website: https://www.karman.digital/
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Thursday Oct 24, 2024
Thursday Oct 24, 2024
In episode 53 of PodSpot, host Jon Pittham is joined by Joe Fulton, Senior UX designer at Karma Digital, to explore the intricacies of Conversion Rate Optimisation (CRO) within the HubSpot ecosystem.
Joe emphasises how leveraging HubSpot's tools can significantly improve user engagement and conversion rates. The conversation highlights the importance of data-driven decision-making and how understanding user behaviour through analytics can lead to more effective strategies.
The pair also addresses common misconceptions about CRO, particularly the tendency to prioritise traffic volume over conversion efficiency. Joe shares insights on optimising user experience by identifying friction points in the conversion process and by focusing on creating personalised experiences and utilising HubSpot's features effectively, businesses can realign their marketing strategies to maximise conversions and drive growth.
Key discussion points:
- 1:35 - Understanding CRO in the Context of HubSpot
- 13:06 - Applying Design-Driven Approaches to CRO
- 20:48 - Benchmarking and Measuring Success
- 25:39 - What’s Next in HubSpot’s CRO Capabilities
Want to learn more about HubSpot? Visit our website: https://www.karman.digital/
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Friday Sep 20, 2024
Friday Sep 20, 2024
On this episode of PodSpot, we’re unpacking the future of sales and marketing with the latest AI updates from HubSpot's Inbound 2024!
Join Jon Pittham, Founder/Managing Director and Ryan Clark, Head of HubSpot Services at Karma Digital, to dissect how Breeze AI and Breeze Intelligence are transforming the landscape.
These cutting-edge tools are designed to shoulder the burden of administrative tasks, freeing up sales teams to focus on what they do best—engaging with prospects. Plus, get the inside scoop on the new Breeze AI agents, including Breeze Social, Content, and Prospecting, which are set to streamline workflows and enrich your data, making your processes smoother and more unified than ever.
This episode also explores how integrating CRM functionality with third-party tools via app cards in HubSpot is changing the game. These app cards bring external app data right into HubSpot, creating a seamless and productive experience. Ryan and Jon discuss the importance of data integration for maximising the capabilities of AI and discuss the evolving role of AI versus human contributions in sales and service.
Listen to the end as the pair share their excitement about the potential to build AI agents for various business functions, even for those without a development background, opening up a world of opportunity for agencies and businesses alike.
Don't miss out on this comprehensive look into the future of AI in HubSpot!
Key discussion points:
- 01:04 - The power of AI in HubSpot
- 10:35 - Empowering sales with AI integration
Want to learn more about HubSpot? Visit our website: https://www.karman.digital/
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Friday Aug 02, 2024
Friday Aug 02, 2024
In this episode of PodSpot, Jon Dean, HubSpot Development Team Manager and Chris Brown, Senior Developer here at Karman Digital discuss the benefits of using HubSpot for website management. They highlight HubSpot’s built-in security and maintenance, which allow businesses to focus on content creation without worrying about technical issues. The platform’s scalability, marketer-friendly interface, and recent AI-powered content creation tools are key features that make it suitable for businesses of all sizes.
The conversation also covers advanced features like smart content, embedded content versatility and HubDB for sophisticated data management. The recent updates to HubSpot's Content Hub, including AI tools for blog writing, image generation and translations, demonstrate its comprehensive capabilities. These tools enhance productivity and accessibility, offering a powerful, all-in-one solution for managing and optimising online presence for businesses of all sizes.
03:16 - 41:10
- 03:16 - HubSpot's advantages in website management and security
- 06:04 - Who HubSpot is suitable for
- 14:22 - Advanced features and smart content
- 21:43 - Content Hub and AI tools
- 37:12 - HubDB and its applications
- 41:10 - Reporting capabilities in HubSpot
Want to learn more about HubSpot? Visit our website: https://www.karman.digital/
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Tuesday Jul 02, 2024
Tuesday Jul 02, 2024
In this episode of PodSpot, host Jon Pittham is joined by HubSpot Senior Product Marketing Manager, Gabe Wahhab to discuss HubSpot's latest innovation, the Content Hub.
They explore the challenges marketers face today, the transformative role AI plays in content marketing and how HubSpot's Content Hub is designed to streamline and enhance content creation.
Gabe shares insights on new features like Remix, AI-powered blog generation, podcasting tools and the integration of smart content into WordPress. They also discuss the roadmap for future advancements in Content Hub, including the exciting potential of the content specialist agent and AI video.
Tune in to understand how to maximise your marketing strategies with HubSpot’s cutting-edge tools.
Key Discussion Points:
- 02:01 Challenges in Modern Content Marketing
- 03:41 The Evolution of Customer Journeys
- 07:42 HubSpot's Content Hub: Features and Benefits
- 09:52 AI-Powered Content Creation
- 12:37 Transition from CMS Hub to Content Hub
- 22:05 Personalisation and Smart Content
- 29:16 Future Roadmap and Exciting Developments
Want to learn more about HubSpot? Visit our website: https://www.karman.digital/
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